NewOps Days - Phoenix

Wednesday, April 03, 2019
Speakers

Doug Baer

Staff Technical Marketing Architect,
VMware, Inc.

Jayne Groll

CEO,
DevOps Institute

Damon Edwards

Co-founder and Chief Product Officer,
Rundeck

Leah Schoeb

CTO/Founder,
Data Glass Inc.

Domnick Eger

Global DevOps Practitioner - ITOA Practice Lead,
Splunk Inc.

Charles O'Keefe

Vice President of Technology,
American Express

Wednesday, April 03, 2019
9:30am - 10:30am
Registration and Networking Breakfast

10:30am - 10:40am
Welcome to NewOps Days!

10:40am - 11:20am
AIOps: The next phase of IT Operations Analytics by Charles O'Keefe - American Express

The network is down! These four words are frequently accompanied with panic and a race to find the culprit. Often times, outages surface after warning signs have been observed (or missed); however, many IT Operations teams are not equipped to identify these warnings or are not staffed to keep a watchful eye on production. As applications, infrastructure, and customers become more sophisticated, the way we monitor the health of systems must also evolve; infrastructure monitoring alone will no longer suffice. IT Operations Analytics (ITOA) are required to gain visibility in the eyes of our customers. Additionally, it helps to bridge the gap of communication between technology and our business partners by ensuring we’re speaking the same language. Common questions can go unanswered if you don’t have the right analytics in place; for example:

  • How many customers will be impacted if this service went down?

  • What is normal behavior?

  • Are customer volume and high CPU related?

  • What was the user experience impact before and after the latest code release?

  • Is the higher web volume expected because of a Marketing campaign or are we having an incident?

This session will address how each of these questions can be answered using ITOA, within organizations that have a solid understanding of the data flow and application. We will also discover how Artificial Intelligence for IT Operations (AIOps) is promising to bridge the gap in disparate monitoring tools while delivering transparency and democratization across technology platforms.

11:20am - 12:00pm
Ransomware: Prevent, Detect, and Mitigate or Pay Up! by Leah Schoeb - Data Glass Inc.

The term ransomware and the attack stories released weekly are reading more like a sequel. For some, this may be a bad dream. For others, they sleep like babies knowing their data is secure. New variants and new attack tactics arise almost daily in this sophisticated landscape of malware. Did you know ransomware penetrates a corporate firewall every 40 seconds? Have you ever heard of Ransomware-as-a-Service? If you answered "no" to one of these questions, then you need to arm yourself by peering through the ransomware looking glass. Join this session, led by Leah Schoeb to learn more: about the threat, theory, and solutions for Ransomware.

12:00pm - 12:50pm
Lunch

1:00pm - 1:20pm
Career Development by Jayne Groll - DevOps Institute

This presentation will focus on the careers of NewOps practitioners: new skills, best practices, training plans, personal development and career advancement for the modern IT Ops professional.

1:20pm - 1:40pm
NewOps with Security Design Principles by Domnick Eger - Splunk

Traditional security operates from the position that once a system has been designed, its security defects can then be determined by security staff and corrected by business operators before the system is released. With DevSecOps it's not necessary for risk reduction to be abandoned by either the business operators or security staff. Instead, it should be embraced and made better by everyone within the organization and supported by those with the skills to contribute security value into the system. In this talk we will present how organizations can leverage development data and merge it with a security mindset to protect their company from vulnerabilities.

1:40pm - 2:00pm
Bringing SRE to the Enterprise by Damon Edwards - Rundeck

Doesn't it feel like someone or something is always interrupting you? Or that you are frequently interrupting others to do something for you? Minimizing interruptions and escalations is the key to productivity for SREs and SysAdmins. Let's take a look at the automation and process improvements that high-performing organizations are using to reduce interruptions, reduce their dependency on ticket queues, and free up more of their operations teams' valuable time.

2:00pm - 2:20pm
Break

2:20pm - 3:20pm
Forum Breakouts

3:20pm - 4:00pm
To Infinity and Beyond: Evolution of VMware’s Hands-on Labs by Doug Baer - VMware

The VMware Hands-on Labs started as an idea to give a handful of users a hands-on experience during the first VMworld conference in 2004 and has grown to a 24x7 online program supporting more than 400,000 users and delivering over 600,000 labs per year. Come hear about our journey and what we are doing to keep the momentum going.

4:00pm - 4:30pm
Forum Breakouts Recap Panel

Panel

4:30pm - 4:45pm
Closing remarks

NewOps Days - Phoenix
Wednesday, April 03, 2019
Cost: Free
because Event Space, 3419 E University Dr, Phoenix, AZ 85034
Sponsors
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